Customer Service

RMCVB is committed to being a nationally-known convention and visitor destination that provides superior customer service. We know that "you never get a second chance to make a good first impression" and have a full-time customer service manager on staff to organize innovative and diverse customer service-oriented educational programming and special events throughout the year. RMCVB also annually sponsors a Customer Service Event to bring nationally-recognized speakers to the Region to educate businesses, organizations and individuals about the finer points of customer service.

Click here for more information about our customer service resources.

Welcome Host Program

A partnership with J. Sargeant Reynolds Community College and RMCVB, the Welcome Host Certification Program utilizes a train-the-trainer concept to educate the Region's travel-industry employees about the highest levels of customer service. The program is best suited for public and private sector front line (public contact) employees who have daily and direct contact with the Region's 5 million annual visitors. The all-day training opportunity is offered quarterly. Graduates of the program attend a graduation ceremony and receive a certificate of completion and lapel pin. For more information, please visit J. Sargeant Reynolds' website or contact Tamera Wilkins at 783-7410 or twilkins@richmondva.org.

Easy to Love Customer Service Award

RMCVB recognizes the importance of frontline hospitality employees to the tourism industry. These employees serve as the Region's ambassadors and help shape impressions that visitors form about the Richmond Region. RMCVB's Easy to Love Customer Service Award annually recognizes one of these employees who shows exceptional commitment and service and consistently provides high-quality customer service every day.

For more information or to nominate an individual for this award, download our nomination form (pdf, 53k) or contact Tamera Wilkins, Events and Sponsorships Manager, at 783-7410 or twilkins@richmondva.org. The award is presented every spring during National Tourism Week.

Richmond Region Volunteer Program

If you're excited about the Richmond Region and want to tell others why the Region is easy to love, consider becoming an RMCVB volunteer. The Richmond Region Volunteer Program develops and maintains a broad network of knowledgeable advocates to provide the Region's visitors with outstanding customer service and enhance their visit to the Region. To sign-up, complete our volunteer registration form.

How Can We Help?

Have a customer service question? Need advice on a particularly challenging customer service dilemma? Send us your questions and issues, and we'll do our best to provide answers and advice.